EMPRESS INN AND SUITES BY THE FALLS, Niagara Falls – A Smart Stay in the City
About the Hotel
Rooms with Private Balconies
Empress Inn and Suites by The Falls offers 80 guestrooms with private balconies overlooking the city or courtyard. All rooms include free WiFi, MP3 docking stations, plasma televisions, refrigerators, and washers/dryers. Premium bedding, air conditioning, and safes are provided. Some rooms feature seating areas. Private bathrooms have shower/tub combinations with designer toiletries and hair dryers.
Onsite Dining Options
Guests can enjoy meals at the hotel's restaurant and quench their thirst with their favorite drink at the bar/lounge. Barbecue grills are available for outdoor cooking.
Fitness and Child Services
The hotel features a fitness center for recreation. Supervised childcare and activities are available for families. Complimentary wireless Internet access is provided throughout the property, and a television is available in a common area.
Heart of Niagara Falls
Located in the heart of Fallsview, the hotel is connected to a shopping center. Fallsview Casino and Clifton Hill are both within a 10-minute walk. Nearby attractions include Skylon Tower (0.5 km), Fallsview Indoor Waterpark, Maid of the Mist, and Journey Behind the Falls (1.5 km). The property is 3 km from Niagara Falls (Ontario) and 90 km from John C. Munro Hamilton International Airport.
Guest Services Available
The hotel provides concierge services, complimentary newspapers in the lobby, and supervised childcare. Safety features include carbon monoxide detectors, smoke detectors, and window guards. Check-in starts at 3 PM. Parking spaces are available for guests arriving by car. Pets are not allowed.
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- No smoking on site
- Free Wi-Fi
- On-site car park
- Handicap parking
- 24-hour reception
- No pets allowed
- Security
- Luggage storage
- Allergy-free rooms
- ATM/Cash machine
- Coffee shop
- Vending machines
- Smoke detectors
- Fire extinguishers
Services
- Room service
- Housekeeping
- Laundry
Dining
- Restaurant
Business
- Fax/Photocopying
Spa & Leisure
- Casino
Room features
- Air conditioning
- Heating
- Soundproofed rooms
- Garden furniture
- Ironing facilities
Location
Guest Ratings & Reviews
This hotel had a decent location, convenient to major attractions, but the service was lacking professionalism. The room was equipped with a fridge and microwave, although the cramped bathroom was a downside. Our personal belongings were secure during our stay. The dining options were satisfying, with included beef dishes. The facilities were adequate with no standout features.
I had a mixed experience at this hotel. The room was spacious and had a sofa bed, fridge, and microwave, which was convenient. However, the service was a bit slow, especially when I wanted to switch rooms. The hotel's location was excellent, close to many attractions, but the dining options were limited and somewhat overpriced.
The hotel is conveniently located between both casinos, making it ideal for exploring all the attractions. The rooms, albeit in an older facility, offer comfortable beds but show signs of broken amenities and lack of maintenance. The service, while prompt in some aspects, had a few shortcomings in professionalism and responsiveness. The dining experience was inclusive but lacked variety. Overall, the hotel's location is its biggest strength, despite some maintenance issues and service concerns.
Despite the clean and comfortable rooms, the lack of effort in service and broken shower nob were a disappointment. The location, however, being close to all attractions, was a major plus point. Dining, unfortunately, fell short with limited options and the presence of seemingly distant staff members. Overall, the hotel offers mixed experiences.
The hotel's location was ideal, conveniently placed between both casinos and close to all the attractions. The rooms, however, were disappointing due to broken amenities and lack of cleanliness. The service was subpar with unresponsive staff and maintenance issues. The dining experience was alright but lacked variety. Facilities were average, nothing remarkable.
The hotel was in a convenient location close to all the attractions you would want to see, and the price was great. However, the service was lackluster with minimal effort made to fulfill our requests and a broken shower nob. The hotel was clean and comfortable with 3 queen beds, but I was surprised by the presence of what seemed like relatives of the owner or manager during my stay.
